101 calls to be free from 1 April 2020  Image By Brian Jackson AdobeStock_75638936

Currently callers to the 101 number are charged 15p

From tomorrow (1 April 2020) members of the public should not have to pay for 101 non-emergency calls to the police. The 101 service was launched nationally in December 2011, providing an accessible number for non-emergency contact with the police.

Currently callers to the 101 number are connected to their local police force, or a force of their choice, and charged 15p a time.

The vast majority of people will be able to use the service free of charge from tomorrow. However, from 1 April to 1 July there remains a chance that users of small operators will be charged for using the 101 service.

The Home Office will be urging those providers to refund their customers.

When to call 101

The 101 service should be used when an emergency response is not required. For example:

  • If your car has been stolen
  • If your property has been damaged
  • If you suspect drug use or dealing in your neighbourhood
  • To give the police information about crime in your area
  • To speak to the police about a general enquiry

Members of the public should continue to call the free 999 service for emergencies.