Bedfordshire police to launch new burglary call handling process

Burglary call handling process will be launched in due course

Bedfordshire Police will soon introduce a new process to provide a more efficient and effective service to reports of burglary.

Call handlers in the force’s control room will go through a specially designed series of questions with the caller. These will assess the incident and how it should be actioned in the most efficient way.

For example, burglaries occurring in hot spot areas, or which involve vulnerable victims, will be prioritised, with an officer attending either straight away, or by appointment.

All victims will be visited by a ‘scenes of crime officer’ to thoroughly assess any forensic opportunities. A community officer will be assigned to offer advice and provide reassurance, not only to the victim, but also in the surrounding area.

Bedfordshire Police has increased patrols in burglary hotspots Image: Adobe Stock

Detective Inspector Janine Graham, said:

“We know this kind of incident is distressing for victims, and we remain committed to tackling those responsible to protect our communities, clamp down on offenders and bring them to justice.

“We have increased patrols in hotspot areas throughout the county, and are continuing to act swiftly on any intelligence we receive about criminal activity in our communities.”

Manage victims’ expectations

In a recent interview with the Cranfield and Marston Vale Chronicle, the Bedfordshire Police and Crime Commissioner said that due to funding cuts burglary victims need to manage their expectations when it comes to police responding to a burglary.

When asked if this new system will be a way of managing these expectation, a police spokesperson said:

“Our new approach to responding to reports of burglary crime will allow us to better allocate our officers with the resources available.”

Bedfordshire Police will always send a SOCO to a burglary Image: Adobe Stock

Operation Fidelity

Operation Fidelity is the force’s dedicated response to such incidents and runs year-round. It sees officers from across the force working together to tackle burglary.

Here are some measures you can take to reduce your chances of being the victim of burglary:

  • Use lights at home – use a timer when you are out, so it looks like someone is home
  • Secure all house and vehicle doors. If you have a UPVC door, make sure it is double locked
  • Keep all valuables and keys safely out of sight from windows, both in your home and car. Close curtains when you have a light on indoors
  • Never leave garages or sheds unlocked. Not only can valuable tools be appealing to thieves, they can also be used to force entry to your home
  • Don’t hide your keys under a doormat or in a flowerpot – it’s the first place a would-be offender will look
  • Ask a friend to keep an eye on your house when you go away, and do the same for neighbours by remaining alert to suspicious activity in your street
  • If you spot someone behaving suspiciously, contact police immediately
  • Don’t forget to security mark your property and register it on

Detective Inspector Janine Graham, said:

“As always, the public’s help is vital in helping us tackle crime, and we would encourage people to report any suspicious activity to us by calling 101 or by using the online reporting tool on our website.”