Bedfordshire Police has seen victim satisfaction rates increase by almost five per cent in the last year
According to feedback received between March 2018 and February 2019, victims were more satisfied than in the previous 12 months with the ease of contacting Bedfordshire Police, with the actions carried out by officers, and with their experience of follow-up.
Achieving a 78 per cent satisfaction rate of their ‘whole experience’ with dealing with the Force.
Detective Chief Superintendent Sharn Basra, the force’s victim satisfaction lead, said:
“We are really pleased to see this rise in satisfaction rates. Our officers continue to ‘think victim’ throughout the whole criminal justice process, and when they’re dealing with a victim, they give fair treatment, provide information quickly and reassure victims.
“We have seen domestic crimes alone rise by 27 per cent in the county in the past year, and victims of domestic abuse or violence have given us an 87 percent satisfaction rating, which is extremely encouraging and reflects the dedication of our officers and staff in this area.
“In the year since it was launched, 98 per cent of victims referred into the facility have been satisfied with the service they’ve received. Working together with Signpost, it is Bedfordshire Police’s commitment to put victims at the heart of everything we do.”
Victims are surveyed after they have used Signpost Hub services, a free and confidential support service for anyone affected by crime, whether it has been reported to the police or not.
The service can be contacted by calling 0800 0282 887 or via signpostforbedfordshire.com