Putnoe Walk-In Centre consultation

Putnoe Walk-In Centre under consultation

Bedfordshire Clinical Commissioning Group (BCCG) has launched a consultation around a proposal to close the Walk-in Centre at Putnoe. The consultation is only open until 19th August so we would encourage anyone who has a view on this proposal to have their say.

BCCG is required by NHS England to provide an Urgent Treatment Centre (UTC). It must offer wider access to urgent care and more services than are available at a Walk-in Centre.

A UTC will open on the Bedford Hospital South Wing site on the 1 October 2018. This is part of a larger plan to develop a new model to improve access to urgent care services for local residents and to relieve pressure on A&E.

Sarah Thompson, Bedfordshire Clinical Commissioning Group’s Accountable Officer said:

“National guidance shows that patients access the best care when they can be seen by a clinician who has access to simple tests, and Bedford Hospital South Wing has been identified as the best site for the new UTC which will be staffed by hospital clinicians.

“We are aware of the concerns that some local residents have about the change and we would like to hear from as many people as possible about what they think of our plans.”

Contract extended

Recently the BCCG agreed an extension so that the Putnoe Medical Centre can continue to offer walk-in services from 1 October 2018 until 24 May 2019. This is subject to contract variation.

The hours will be Monday to Friday 8:00am until 2:00pm and Saturday and Sunday 8:00am to 5:00pm. As this is not a like for like solution, BCCG is undertaking an extensive short consultation before the changes occur. This is a chance to speak to those patients who will be most affected by the change and to explore how the BCCG might support them.


The proposal

BCCG proposes to close the Walk-in Centre at Putnoe Medical Centre and move walk-in services to the new Urgent Treatment Centre on the South Wing site at Bedford Hospital.

  • The Urgent Treatment Centre has access to diagnostic services such as X-ray and other medical test facilities
  • Urgent care services will be further supported by local GP surgeries offering extended hours from 1 September 2018
  • Putnoe Walk-in Centre will remain open on reduced hours from 1st October until 24 May 2019, to help people to get used to the new system, and after this time, the Walk-in Centre will close
  • The UTC will be open from 1 October 2018, 12 hours a day, seven days a week with bookable appointments offered via the free NHS111 service which is available to call 24 hours a day

How to give your views

The BCCG wants to gather the views of local residents and hear about your experience of using Putnoe Walk-in Centre and why or when you might use urgent care services.

The consultation is open from Tuesday 10 July until midnight on Sunday 19 August 2018 and you can take part by completing the online survey.

Information will also be available from GP surgeries and places such as libraries, or you can request a copy from bedsccg.communications@nhs.net.