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Act with caution when looking for a Government service online

Whether you are looking to renew your passport, apply for a driving licence or fishing licence, book a driving test or pay a congestion charge or for using the Dartford Crossing, the Trading Standards team is urging residents not to fall victim to copycat Government websites.

Cancelled flights and lost luggage drove almost 700,000 views of Citizens Advice guidance in last year

In the last twelve months, problematic flights were the number one issue bringing people to the consumer pages of the Citizens Advice website.

Online advice about flight delays and cancellations was viewed almost 600,000 times in the last year, while advice on delayed or lost luggage had over 110,000 views.

Renew your tax credits by 31 July – it’s too important to forget

HM Revenue and Customs is reminding customers that they must renew their tax credits by 31 July – or their payments will stop.

Advice on unofficial public relations work in the Balearics

Young British nationals travelling to Majorca will receive tips on how to avoid exploitation as part of an annual Border Force operation designed to safeguard holiday makers.

Collection methods adding half a billion in fees to people’s council tax debt, Citizens Advice reveals

Outdated and punitive council tax regulations are encouraging local authorities to collect arrears aggressively – and it’s causing people serious financial harm, says Citizens Advice.

Its new research shows missing an average council tax payment of £167, in the first month of the financial year, can escalate to a debt of over £2,065 in just 9 weeks.

Six of the 11 new cars launched in 2019 rated poor for security by Thatcham Research

Thatcham Research publishes security ratings to help consumers better understand the theft risk of new cars against a back drop of rising vehicle thefts. The new ratings assess whether measures to specifically address the keyless entry/start vulnerability, have been adopted.

Six of the 11 vehicles launched in 2019 have been given a ‘Poor’ rating as the keyless entry/start system they have as an option has no security measures to prevent theft by criminals using the so-called ‘Relay Attack’ technique. Without this option, the overall security features were classified as ‘Good’.

Drivers to receive greater protection against rogue private parking operators

Motorists across Britain will have greater protections against bogus parking fines as new measures to clamp down on rogue private parking firms become law.

HMRC warns of landline scams threatening households

Households with a landline number should be vigilant of phone calls from fraudsters pretending to be the tax authority, warns HM Revenue and Customs.

As HMRC has increasingly cracked down on email and SMS phishing, a rising number of criminals are turning to the traditional method of cold-calling publicly available phone numbers to steal money from taxpayers. Often these calls are to landline numbers.

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