Driver and Vehicle Licensing Agency tips to help motorists stay safe online

With new online scams cropping up all the time, motorists have increasingly become a target for fraudsters. The Driver and Vehicle Licensing Agency (DVLA) has revealed that its contact centre received 1,275 reports regarding suspected vehicle tax scams during the last 3 months of 2018.

Dave Pope, chief information security officer at DVLA, said:

“People can stay ahead of the criminals by being vigilant with their personal information and who they share it with, and reporting anything suspicious to the Police via Action Fraud.”

The DVLA has provided the following tips to help motorists stay safe online.

1) Only use GOV.UK

When looking for information or using DVLA’S online services, double check that you are using a GOV.UK webpage so that you can be sure that you’re dealing directly with DVLA.

2) Scam emails

The DVLA never send emails that ask you to confirm your personal details or payment information. If you get anything like this, do not open any links and delete the email immediately.

3) Beware of misleading websites

Keep an eye out for potentially misleading third party websites. These sites will often offer to help you apply for a driving licence or tax your car but are likely to charge additional fees for services that you could get for free or at a lower cost on GOV.UK.

4) Look out for premium rate numbers

Look out for websites offering to connect you to the DVLA’s contact centre, as they are usually premium rate numbers. DVLA contact centre numbers will only ever begin with 0300 – which costs the same as a local call.

5) Be mindful of what you share online

Never share images online of your driving licence and vehicle documents. This personal information could be invaluable to those looking to steal the identity of a vehicle or its owner.

6) Texts

The DVLA never send texts about vehicle tax refunds. Text scams often ask you to follow a link to provide credit card details. Never click on the link and delete the text straight away.

7) Report any suspected scams

If you are concerned about any calls, texts, emails or suspicious online activity, you should report it to the police via Action Fraud immediately.

A spokesperson for Action Fraud said:

“You should always be cautious when sharing personal information online. Always check that who you dealing with really is who they claim to be – for example, by only using GOV.UK when accessing government services online, such as the DVLA.”

If you believe you have been a victim of fraud, please report it via Action Fraud’s online reporting tool or by phone 0300 123 2040.