DVLA scam text message Image:DVLA

Scammers are targeting unsuspecting customers with links to fake services and tax refunds

The DVLA has revealed a 20% rise in scams reported to their contact centre, with 1,538 reports about suspected vehicle tax scams during the last 3 months of 2019.

The reports of suspected web, email, text or social media scams were up from 1,275 in the same period in 2018.

To help motorists know what to look out for, the DVLA has released the images of recent scams.  It is also a clear warning that if something offered online or by text message appears too good to be true, then it almost certainly is.

The reports also show that driver and vehicle documents are for sale on the internet. DVLA is advising anyone with concerns about any calls, texts, emails or suspicious activity online, to always report these to the police via Action Fraud immediately.

DVLA chief information security officer, David Pope, said:

“We’ve released examples of real life scams to help motorists understand when a scam is at work. These websites and messages are designed to trick people into believing they can access services that simply don’t exist such as removing penalty points from driving licences.

“All our tax refunds are generated automatically after a motorist has told us they have sold, scrapped or transferred their vehicle to someone else so we don’t ask for anyone to get in touch with us to claim their refund.

“We want to protect the public and if something seems too good to be true, then it almost certainly is. The only trusted source of DVLA information is GOV.UK

“It is also important to remember never to share images on social media that contain personal information, such as your driving licence and vehicle documents.”

Fraud or cyber crime can be reported to Action Fraud by calling 0300 123 2040 (Monday to Friday, 8am to 8pm), or by using their online reporting tool, which is available 24/7.

The DVLA’s 7 tips for motorists to stay safe online can be found here.