New online form to claim refunds
London Northwestern Railway (LNR) is encouraging season ticket holders unable to travel due to the ongoing coronavirus restrictions to claim their refunds online.
Following the unprecedented government advice that only those making essential journeys should use the trains, the operator has changed its usual processes to make claiming season ticket refunds easier.
To minimise the need to visit a ticket office in person, LNR has set up a new online claim form for season ticket holders who purchased their pass at a station.
Andy Camp, commercial director for London Northwestern Railway, said:
“For the majority of people travelling by train is currently off-limits, so we are doing all we can to make things easier for our customers to claim refunds on tickets they are no longer using.
“By moving the process for obtaining a refund on station-bought season tickets online we are also reducing unnecessary journeys and supporting important social distancing measures.”
The new online refund process is in addition to previously-announced withdrawal of administration fees for certain ticket types. For full details, visit www.lnr.uk/coronavirus.