Whistle Stop Tour goes online
Passengers who use London Northwestern Railway (LNR) services on the Marston Vale Line are being offered the chance to have their questions answered as part of a new online Q&A.
This is part of LNR’s commitment to keep its customers informed. Previously, it has held regular face-to-face sessions for passengers at stations across the network as part of its popular ‘Whistle Stop Tour‘.
As in-person sessions are not currently possible due to coronavirus restrictions, the operator is moving the Whistle Stop Tour online. Passengers on the Marston Vale Line between Bedford and Bletchley are the next to have their questions answered.
The online Whistle Stop Tour will see passengers submit their questions in advance with answers collated and posted in the form of a video podcast on LNR’s website and social media channels.
Lawrence Bowman, customer experience director for London Northwestern Railway, said:
“The past nine months have been a challenging time for everybody as we all get used to new ways of travelling and we appreciate the patience our customers have shown.
“Unfortunately due to the impact of coronavirus on our train crew it has not always been possible to keep trains running on the Marston Vale Line and I hope this session will help provide explanations so passengers can better understand the ongoing issues.
“With COVID-19 restricting our ability to meet passengers face-to-face, I am delighted we have found a way to create a virtual Whistle Stop Tour and I look forward to hearing people’s questions.”
A rail replacement bus service is currently in operation on the line due to the impact of coronavirus on train crew availability. Questions can include the operation of this bus service as well as the trains which serve the route.
To submit a question for the Marston Vale Line Whistle Stop Tour, click here – questions must be submitted by 4pm on Monday 18 January 2021.