More compensation for West Midlands Trains passengers as new MD ushers in immediate performance improvements Image: London Northwestern

New campaign to highlight Delay Repay

West Midlands Trains (WMT) passengers will receive a 10 per cent discount on their travel this summer as compensation for recent poor performance, new managing director Julian Edwards has announced.

The discount will apply to the walk-up fares for every Off-Peak journey made on West Midlands Railway (WMR) and London Northwestern Railway (LNR) services throughout July and August.

WMT says that a further announcement regarding compensation linked to the holiday periods will be made in due course. Also, WMT said that it will be running a new campaign to ensure as many customers as possible apply for Delay Repay when they’re entitled to it.

These measures follow the 3 per cent reduction in the cost of weekly, monthly and annual season tickets on the network, announced last month.

The commitment from Mr Edwards comes as the latest National Rail Passenger Survey revealed a drop in overall passenger satisfaction.

The survey was carried out last autumn in the aftermath of a new timetable in May 2019 which resulted in an increased number of delays and cancellations.

Mr Edwards, who took the top job at West Midlands Trains earlier this month, said:

“Our performance during the second half of last year was simply unacceptable. I’ve put in place a clear plan of improvements which is already having an impact.

“The number of trains arriving on time has increased by 29 per cent since Christmas with cancellations down by 39 per cent. Overall performance has increased by over 10 per cent.

“There is more to do, however, and we are making further timetable changes to improve performance, starting next month – with a commitment to only use skip-stopping as a last-resort and under extreme circumstances.”