Social distancing measures, East Croydon gateline Image GTR

Social distancing measures are in place on rail network

People thinking of using the train to go shopping and for leisure trips as lockdown eases on 15 June 2020, are being reminded to avoid the morning and evening peaks to help keep the railway clear for key workers and others who need it most.

Those who must travel by train should follow these clear guidelines:

  • From 15 June, as a passenger, you must wear a face covering
  • Try to avoid the busy times of the day between 06.30 and 09.00 and 16.00 to 18.00
  • Book tickets online and use contactless payments wherever possible
  • Please keep your distance
  • Carry hand sanitiser and wash your hands before and after travelling

Govia Thameslink Railway (GTR) chief operating officer, Steve White, said:

“Lockdown is easing from Monday but capacity on the rail network remains limited, especially in the morning peak, due to the requirement for social distancing.

“Please wear a face covering and help us keep trains clear for those who really need them by avoiding the busiest times of the day.”

GTR is supporting social distancing with a wide range of measures, such as:

  • One-way and queuing systems at the busiest stations, with 19,000 floor signs across the network, 25,000 train signs, posters, adverts and announcements to remind people to socially distance
  • 1,000 touch-free hand sanitiser points have been put in at stations
  • A staff app has been developed to monitor passenger volumes and movements to identify ‘hot spots’ across the network. It uses data from trains, ticket sales, ticket gates, and from staff seeing where social distancing may not be being observed. It can be used to modify the service where possible

Like train companies across the UK, Govia Thameslink Railway is running a reduced service because staffing levels have been affected by coronavirus. However, it said that it has been adding extra services and lengthening trains when NHS workers and others have sent in reports of busy trains.

From 15 June 2020, GTR will make further improvements with some extra services and longer trains to improve capacity where it is needed. Passengers should check services before travel at

hand sanitiser at a train station Image GTR