Thameslink compensation scheme extended
Govia Thameslink Railway (GTR) has extended the additional industry compensation scheme. The compensation is for passengers affected by disruption caused by new timetable introduced in May.
Regular travellers without a season ticket could now be eligible for compensation.
These passengers must have made at least three days’ return travel in any week in the period 20 May to 28 July. Travel most also have been from the most affected stations.
Chief Executive Officer, Patrick Verwer, said:
“We have listened to feedback. We believe it is right to extend the compensation scheme beyond season ticket holders to other regular travellers.”
Paperless tickets are included
Compensation is based on the cost of tickets purchased for a period of between one and four weeks. The value of compensation may vary according to ticket type.
Passengers need tickets, receipts or other proof of travel where possible to support their application. Passengers using discounted books of Carnets are included.
Oyster Pay As You Go and Contactless customers should register their card on the TfL website. Then request a journey history to help with claims.
Phase 1 of the scheme will begin next week. GTR will begin contacting qualifying season ticket holders.
Patrick Verwer said:
“We are sorry for the disruption in the weeks that followed the May timetable change.
“Overall, the train services on Thameslink and Great Northern have been stable, more reliable and more frequent since the introduction of the interim timetable on 15 July.”
Full details of the scheme can be found on the Thameslink compensation website.