Additional compensation on offer for Thameslink passengers
Govia Thameslink Railway (GTR) has announced details of an additional industry compensation scheme for those season ticket holders on Thameslink most affected by issues relating to the introduction of the May timetable.
The refunds are being offered to customers in agreement with the Department for Transport and in recognition of the recent disruption.
Nick Brown, GTR Chief Operating Officer, said:
“We apologise to passengers for the poor level of services since the introduction of the May timetable. In recognition of this we will be refunding fares according to the level of disruption on Great Northern and Thameslink routes.”
GTR will contact passengers
The scheme will be funded by the rail industry, including GTR. The amount of compensation to be paid calculated according to the level of disruption since the start of the May timetable.
Qualifying passengers will have to have held a season ticket for travel between 20 May and 28 July. They will receive money back based on the equivalent cost of one to four weeks’ rail travel.
“This compensation is offered in addition to our usual Delay Repay compensation for journey delays of 15 minutes or more and enhanced compensation for season tickets holders.”
GTR will administer the scheme for the industry. To make the process as simple as possible for passengers, it will start to contact qualifying passengers by the end of August. GTR will advise these passengers of their refund amount and seek payment details. The scheme will then be opened later for passengers to submit claims.
Passengers can find full details of the compensation package, including a list of stations in the scheme at www.thameslinkrailway.com/industrycomp