Thameslink says that it has turned a corner since the timetable problems
Govia Thameslink Railway (GTR) is inviting season ticket holders on Great Northern and Thameslink to claim additional compensation for the May timetable disruption in the latest phase of the industry scheme.
GTR chief executive officer, Patrick Verwer, said:
“We are sorry for the disruption caused by the May timetable change and would urge affected season ticket holders who haven’t already heard from us to claim through our compensation website.
“We have turned a corner in terms of performance and services are now more punctual.”
Thameslink and Great Northern said that since May, over eight out of ten trains have arrived on time.
GTR has already contacted 63,000 passengers
Now other season ticket holders, who have not yet been contacted by GTR, can visit the railcompensation.thameslinkrailway.com to see if they qualify and make a claim.
Qualifying passengers need to have held a season ticket for travel from the most affected stations between 20 May and 28 July. The compensation is based on the equivalent cost of one to four weeks’ rail travel.
Non-season ticket holders may also able to claim
The scheme will be opened in a later phase to regular travellers who do not have a season ticket. Passengers who have made a minimum of three days’ return travel in any week will qualify for a refund.
Passengers without season tickets have been advised to retain any tickets, receipts or other proof of travel where possible to support an application.