Enquiry office staff to take additional customer service responsibilities
The Bedfordshire Police Enquiry Offices in Luton and Kempston will change their opening hours from Monday 3 February.
The Force says that the new opening hours have been devised as part of the creation of a new Customer Support Team. This will see enquiry office staff taking on additional customer service responsibilities.
They will now also respond to customer service matters, queries, messages and complaints.
Kempston Headquarters and Luton Police Station will be open to walk-in customers and those answering bail between 9am and 6.30pm on weekdays and between 9am and 5pm on weekends.
This is a change from the previous opening hours of 8am to 8pm Monday to Sunday.
Chief Superintendent John Murphy said:
“Our decision to change the opening hours came after in-depth research and consultation. As most of our visitors attend pre-booked appointments, they can be received by the officers and staff they have made the appointment with at any time of the day.
“This will free up time for our staff to deal with other customer service matters and make sure that every member of the public receives the highest standard of service.
“Our force is continuously looking into improving our service and ways to be most efficient with our funding. This change has been implemented with the needs of our residents in mind and to give our staff time to resolve any customer service issues submitted to our force.”
Residents are still welcome to make appointments with officers and staff outside of these opening hours. The 101 service remains available for all non-urgent calls 24/7.
This change will not affect other enquiry offices in Dunstable and Lime Street in Bedford, which will continue to be open Monday to Friday between 9am and 5pm.