The Competition and Markets Authority has been investigating TUI UK after receiving thousands of complaints from people that they were not receiving refunds for their cancelled holidays within 14 days. Consumer protection law requires refunds within 14 days.
TUI UK has engaged constructively with the CMA throughout the investigation and while the vast majority of people have already received their refunds or rebooked during the CMA’s investigation, any outstanding refund requests for people who had their package holiday cancelled as a result of coronavirus (COVID-19) will be paid by 30 September 2020.
Some customers may have accepted Refund Credit Notes. It is important they know they are entitled to a cash refund as an alternative.Read More
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